Legal

Terms of Service

Last Updated: October 1, 2026

These Terms govern your use of the Stratum Scale website, forms, demos, and pre-contract communications. Paid work is governed by a separate signed agreement.

1. Agreement to These Terms

These Terms are an agreement between you and Stratum Scale LLC (“Stratum Scale,” “we,” “our,” or “us”), a Minnesota limited liability company based in Woodbury, Minnesota. Stratum Scale LLC succeeds the unincorporated business that previously operated under the Stratum Scale name and has assumed its rights and obligations.

When you submit our contact form, you are asked to check a box agreeing to these Terms and our Privacy Policy. That agreement governs your submission and our communications about it. By otherwise using the site, you also agree to these Terms; if you do not agree, please do not use the site.

If you use the site for a company, you confirm that you are at least 18 and have authority to act for that company, and “you” includes the company.

2. Paid Services Are Governed by a Signed Agreement

Nothing is sold through this website. Paid services and software are provided only under a signed Master Services Agreement, Statement of Work, or other written agreement, which sets the scope, price, deliverables, ownership, data-processing terms, liability limits, renewal, and cancellation terms. If that agreement conflicts with these Terms, the signed agreement controls for the work it covers.

If a subscription or service renews automatically or continues until cancelled, the agreement will state the renewal terms, charges, and how to cancel before you agree, and we will send any confirmations, material-change notices, and reminders required by law, including Minnesota’s automatic-renewal law, Minn. Stat. §§ 325G.56–325G.62.

Our free improvement plan is free. Requesting one does not obligate you to buy anything.

3. Information, Examples, and Results

Website content, guides, examples, demos, and estimates are general business information. They are not legal, tax, accounting, investment, financial, security, or other professional advice, and they do not create a professional relationship.

We do not guarantee revenue, leads, booked appointments, response rates, rankings, savings, compliance outcomes, or uninterrupted service. Results depend on your market, offer, staffing, data, follow-up, vendors, and other factors outside our control.

Case studies. Our case studies describe work we did. Figures about a client’s business come from that client’s public materials, are cited as such, and are not claims that our work caused them. MG Financials LLC, featured in a case study, is a strategic partner of Stratum Scale.

4. AI Receptionist, AI Tools, and Demos

  • AI can be wrong. AI-generated answers, summaries, bookings, and drafts can be incomplete, delayed, or inaccurate. Important decisions should be reviewed by a person.
  • Not for emergencies. The AI receptionist and our demos are not emergency services. In an emergency, call 911. They must not be used for medical triage, legal or financial advice, payment-card collection, or identity verification unless a signed agreement provides for it with appropriate safeguards.
  • Configurable disclosure and recording. On our own lines, our AI receptionist identifies itself as AI and announces any recording at the start of each call. For clients, recording, the AI disclosure, and call scripts are configurable. We support, recommend, and set up by default a start-of-call notice that the caller is speaking with an AI assistant and whether the call is recorded. The client decides its final settings.
  • Your data and AI training. We do not use client data or website visitor data to train AI models, and we keep client information confidential. Any third-party AI or infrastructure provider we use may process that information only on our instructions, under terms that do not permit it to train its models on that information.
  • Demos. Demos may use fictional businesses, sample data, and simulated calls. They show how a system can work, not results a client achieved.

If you are a client using an AI receptionist, call recording, texting, or outreach we build or run for you, you are responsible for your own legal obligations to your callers and contacts, including for the recording, disclosure, and script settings you choose. That includes the recording notices and consents required where your callers are located (some states, such as California, Florida, and Washington, require the consent of everyone on the call), any consent required for automated or AI-voice calls and texts under the Telephone Consumer Protection Act and state law, do-not-call compliance, and rules that apply to your industry. Your signed agreement sets out how we support these obligations.

If you give us recordings, transcripts, customer messages, contact lists, or other materials, you confirm that you have the rights, notices, and consents needed for us to use them for the work.

5. Financial Services Through MG Financials

Tax, bookkeeping, payroll, and other financial services described on this site are provided by MG Financials LLC, an independently owned and operated Minnesota company. Stratum Scale and MG Financials are separate businesses with no shared ownership. MG Financials alone is responsible for the financial services it provides, under its own engagement terms.

Stratum Scale does not provide tax, legal, accounting, or investment advice. Where helpful, we build dashboards and automations around business data that you and MG Financials approve.

Stratum Scale receives no referral fee or other compensation from MG Financials for referrals.

6. Products and Demos

Stratum Frontier is available for demos. Stratum CRM remains in development. Descriptions of planned features on this site reflect current plans, not promises. Features, integrations, timing, pricing, and availability may change, and a product may not be released. Please do not rely on a planned feature when making a purchasing or business decision.

Any preview, pilot, or early access is provided as is under a separate written agreement, may contain errors, and may change or end.

7. Your Submissions

Please provide accurate information, and only submit information about other people if you have the right to do so. Do not send passwords, Social Security or government ID numbers, bank or card details, health information, confidential customer records, or trade secrets through the form or by email.

Submitting a form does not create a client, partnership, agency, fiduciary, or employment relationship, or oblige us to provide services. You keep ownership of what you submit and let us use it as needed to respond to you, operate the site, protect our systems, and keep business records, as described in the Privacy Policy.

8. Communications and Electronic Notices

By submitting the form, you agree that we may contact you by email or phone about your request. We will text you only if you check the separate, optional text-message box. That consent covers manual and automated texts, including recurring texts about your request and our services. We will not call you using an AI-generated or prerecorded voice, or send automated marketing texts, without the prior express written consent the law requires.

You can withdraw consent to calls or texts in any reasonable way, including replying STOP to a text, telling us on a call, or emailing us. You can unsubscribe from marketing emails at any time. We may still send messages needed for an existing request or agreement.

You agree that we may give you notices and records electronically, by email to the address you provided or by posting on this site, and that electronic notices satisfy any requirement that they be in writing.

9. Acceptable Use

You may not use the site, forms, demos, or our communication channels to:

  • break any law or violate anyone’s rights, including intellectual-property, privacy, and publicity rights;
  • send unlawful, fraudulent, harassing, defamatory, or deceptive material;
  • upload malware, probe or bypass security or rate limits, or attempt unauthorized access;
  • impersonate anyone or misrepresent your identity, authority, or affiliation; or
  • scrape or copy site content to train AI models or build a competing service.

10. Intellectual Property

The site and its content, including the Stratum Scale, Stratum Frontier, and Stratum CRM names and logos, copy, designs, and demos, belong to Stratum Scale LLC or its licensors. You may view the site to evaluate our services. You may not copy, resell, frame, modify, or create derivative works from it without our written permission.

If you send us ideas or feedback, we may use them without obligation to you. Ownership of paid deliverables is governed by the signed agreement for that work.

11. Copyright Complaints

If you believe content on this site infringes your copyright, email contact@stratumscale.com with the subject line “Copyright Notice” and include:

  • your physical or electronic signature;
  • the copyrighted work you believe is infringed;
  • the material you believe is infringing and where it appears on the site;
  • your name, address, phone number, and email address;
  • a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law; and
  • a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner.

We will review valid notices promptly and remove or disable infringing material where appropriate. Knowingly false claims can create liability under 17 U.S.C. § 512(f).

12. Third-Party Sites and Services

The site links to websites we do not control, such as client and partner sites, and our work may rely on third-party hosting, communications, AI, and payment providers. Their own terms and privacy policies apply, and we are not responsible for their content or practices.

13. Privacy and Accessibility

Our Privacy Policy explains how we handle personal information. Our Accessibility Statement explains how to get help if any part of the site is hard to use.

14. Disclaimers

To the fullest extent permitted by law, the site, demos, examples, and pre-contract communications are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

15. Limitation of Liability

To the fullest extent permitted by law, Stratum Scale LLC and its members, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from the site, demos, forms, or these Terms, even if advised of the possibility.

To the fullest extent permitted by law, our total liability for all claims arising from the site, demos, forms, or these Terms is limited to one hundred U.S. dollars (US $100). A signed agreement for paid services sets its own liability terms for that work.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud, gross negligence, or willful misconduct, and some of them may not apply to you if you use the site as a consumer.

16. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Stratum Scale LLC and its members, employees, contractors, and agents from third-party claims, and related losses and reasonable attorneys’ fees, arising from your submissions, your misuse of the site, or your violation of these Terms, the law, or someone else’s rights.

17. Disputes, Governing Law, and Venue

If you have a dispute with us, please email us first. Both sides will try in good faith to resolve it informally for 30 days before starting a lawsuit, except for claims seeking urgent court orders to protect security or intellectual property.

These Terms are governed by Minnesota law, without regard to conflict-of-law rules. Any lawsuit about the site, forms, demos, or these Terms must be brought in the state courts of Washington County, Minnesota, or the United States District Court for the District of Minnesota, and both sides consent to those courts’ jurisdiction. Either side may instead bring an individual claim in a conciliation (small claims) court that has jurisdiction. Nothing in this section takes away rights that cannot be waived under the law where you live.

18. General Terms

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement about the public site. A signed agreement governs paid work.
  • Severability. If a court finds part of these Terms unenforceable, that part will be enforced as far as allowed and the rest remains in effect.
  • No waiver. Not enforcing a term is not a waiver of it.
  • Assignment. You may not transfer these Terms without our written consent. We may transfer them to an affiliate or a successor in a merger, acquisition, or sale of assets.
  • Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages of internet, telephone, hosting, or AI providers, natural disasters, or government action.
  • Notices. Send legal notices to contact@stratumscale.com. We will send notices to the email address you gave us.
  • Relationship. These Terms do not create a partnership, joint venture, agency, or employment relationship, and there are no third-party beneficiaries.
  • Survival. Sections that by their nature should continue, including those on intellectual property, disclaimers, liability, indemnification, and disputes, survive after you stop using the site.

19. Changes

We may update these Terms by posting a new version with a new Last Updated date. Changes apply from that date to later use of the site and later submissions. They do not change a signed agreement or apply retroactively to a dispute that has already arisen.