Legal

Privacy Policy

Last Updated: September 24, 2026

This policy explains what personal information Stratum Scale LLC collects through this website, our forms, calls, demos, and business communications, how we use and share it, how long we keep it, and how you can make requests about it.

1. Who We Are

Stratum Scale LLC (“Stratum Scale,” “we,” “our,” or “us”) is a Minnesota limited liability company based in Woodbury, Minnesota. We build websites, lead-response systems (including an AI receptionist), customer outreach, AI automation, dashboards, and mobile apps, and we are developing the Stratum Frontier and Stratum CRM software products.

Entity notice. Stratum Scale LLC was organized in August 2026. It succeeds the unincorporated business that previously operated under the Stratum Scale name and has assumed responsibility for information collected under that name. This policy covers that information too.

2. What This Policy Covers

This policy covers information we collect for our own purposes: website visits, form submissions, emails, calls with us, demos, and our sales, outreach, and client relationships.

It does not cover information we process on behalf of a client, such as calls answered by an AI receptionist we set up for a client, or leads and customer records in a system we build or run for a client. In that case the client decides how the information is used, the client’s own privacy notice applies, and we act as the client’s service provider under our written agreement with them. If you are a client’s customer, please contact that business directly; we will help them respond.

3. Information We Collect

Information you give us

  • Contact form — your name, email address, company, phone number (optional), what you want to improve, and whether you opted in to text messages.
  • Communications — emails, call notes, meeting notes, and anything else you choose to send us.
  • Client records — if you become a client, the information needed to scope, deliver, invoice, and support the work. Card and bank details are handled by our payment providers; we do not store them.

Information collected automatically

  • Server logs — IP address, browser and device type, pages requested, referring page, and time of each request, kept by our hosting provider for security and troubleshooting.
  • Consent records — when you submit the form, we record the date and time, your IP address, browser user agent, the page you submitted from, the version and wording of the consent you agreed to, and your text-message choice. We keep this as evidence of what you agreed to.

Information from other sources

  • Public business information — for our own business-to-business outreach, we may collect business contact details (such as name, role, company, and work email or phone) from company websites, professional networks, and business directories.
  • Referrals — contact details shared with us by someone who introduces you, including our partner MG Financials LLC, with your permission.

Please do not send Social Security numbers, government ID numbers, bank or card details, passwords, health information, or other sensitive data through our website form or by email. We do not ask for it and do not need it to respond.

4. How We Use Information

  • Respond to your request, prepare proposals, and follow up about the services or products you asked about.
  • Deliver, support, and invoice work under a signed agreement.
  • Contact business prospects about our services, subject to the opt-out rights in Section 11.
  • Keep the website, forms, and our systems secure, and detect spam, fraud, and abuse.
  • Keep records of consent and opt-out requests, meet legal obligations, and resolve disputes.

AI tools, data minimization, and confidentiality. We collect and keep only the personal information we need for the purposes in this policy, and we delete it when we no longer need it (see Section 8). We do not use client data or website visitor data to train AI models. We build our own software, and we do not use client or visitor personal data to develop it. We may use AI-assisted tools to help draft, summarize, route, and analyze business communications. Where a third-party AI or infrastructure provider (such as hosting, email, or an AI model service) processes personal information for us, it may do so only on our instructions to provide services to us, under terms that do not permit it to use that information to train its models. We treat client information as confidential, use it only to do that client’s work, and do not use one client’s data for another client.

No significant automated decisions. We do not use your personal information for automated decisions that produce legal or similarly significant effects, such as decisions about credit, housing, employment, insurance, or access to essential services. A person at Stratum Scale reviews every inquiry.

5. Calls, Recordings, and the AI Receptionist

  • AI disclosure. When an AI receptionist answers a call on our behalf, including a demo line, it tells you at the start of the call that you are speaking with an automated AI assistant. You can ask for a person, or email us instead.
  • Recording and transcripts. If a call on our own business lines is recorded or transcribed, we tell you at the start of the call. If you do not want to be recorded, you can say so, hang up, or email us. Minnesota law allows recording with one party’s consent, but some states, including California, Florida, and Washington, require everyone’s consent, so we give notice on every recorded call.
  • Client deployments. When we set up an AI receptionist for a client, recording, transcription, the AI disclosure, and the call script are configured to that client’s instructions, and recording can be turned on or off. We support, recommend, and set up by default a notice at the start of each call that the caller is speaking with an AI assistant and whether the call is recorded, but the client decides its final settings. The client controls those recordings and transcripts and is responsible for giving the notices and getting the consents required where its callers are located.
  • Outbound calls and texts. Our team may call or text you about your request, and, if you opted in, we may send manual and automated texts about our services. We do not call you using an AI-generated or prerecorded voice, or send you automated marketing texts, unless you have given your prior express written consent, such as by checking the optional text-message box on our form.

6. Cookies, Tracking, and Advertising

As of the Last Updated date:

  • Our public pages do not set cookies and do not use analytics, advertising pixels, session replay, or other third-party tracking scripts. Fonts and page assets are served from our own site.
  • The password-protected admin area, used only by authorized Stratum Scale personnel, sets one strictly necessary session cookie to keep them signed in.
  • An earlier version of this site may have installed a “service worker” in some browsers that stores copies of site pages and files on your device so they load faster. It does not collect personal information. You can remove it by clearing site data for stratumscale.com in your browser settings.

We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. Because of that, there is currently nothing for a “Do Not Sell or Share” link or a Global Privacy Control (GPC) signal to switch off. If our practices change, we will update this policy first and will treat GPC and other recognized opt-out preference signals as a valid opt-out.

7. How We Share Information

We share personal information only as needed with:

  • Service providers that work on our behalf, such as website hosting, email, database and CRM, lead-notification, AI, scheduling, telephone, and payment or invoicing providers. They may use the information only to provide services to us.
  • MG Financials LLC, if you ask about tax, bookkeeping, payroll, or other financial services. We pass your contact details and request to MG Financials so it can respond. MG Financials is an independent company, and its own privacy policy governs how it handles your information. Stratum Scale receives no referral fee or other compensation from MG Financials for referrals.
  • Professional advisors such as lawyers, accountants, and insurers, under confidentiality duties.
  • Authorities when required by law or legal process, or when needed to protect rights, safety, or security.
  • A buyer or successor in a merger, acquisition, financing, reorganization, or sale of assets, subject to this policy.

We do not sell personal information, and we do not sell sensitive data.

Mobile numbers and text messaging. Mobile phone numbers, text-message opt-in data, and consent records are not shared with, sold to, or rented to third parties or affiliates for their marketing or promotional purposes. We share them only with service providers that help us send and deliver messages, such as our messaging platform and wireless carriers, and only for that purpose.

8. How Long We Keep Information

We keep personal information only as long as it is reasonably needed for the purposes above or required by law:

  • Inquiries that do not become clients — up to 24 months after our last contact.
  • Consent and opt-out records — 5 years after they are made, because claims about calls, texts, and emails can be brought years later.
  • Client contracts, project records, and invoices — 7 years after the engagement ends, for tax and legal purposes.
  • Call recordings and transcripts from our own lines — up to 12 months, unless they become part of a client record or are needed for a dispute.
  • Privacy requests and appeals — 24 months.
  • Server and security logs — up to 12 months.

When information is no longer needed, we delete or de-identify it. Backup copies are overwritten on their normal schedule.

9. Security

We use reasonable administrative, technical, and physical safeguards suited to the information we hold. These include encrypted connections, access limited to authorized personnel, password-protected admin access with hashed credentials, form abuse protections, and an inventory of the personal data we keep and where it is stored.

No system is perfectly secure, and we cannot guarantee the security of information sent over the internet.

10. Your Privacy Rights

You can ask us to:

  • confirm whether we process your personal information and give you access to it;
  • correct inaccurate information;
  • delete your information;
  • give you a portable copy of information you provided to us;
  • stop using your information for targeted advertising, sale, or profiling that leads to legal or similarly significant decisions (we do none of these today);
  • if you were subject to such a profiling decision, let you question the result, tell you the reason for it, let you review the data used, and correct the data and reevaluate the decision; and
  • give you a list of the specific third parties to which we have disclosed your personal information.

We offer these rights to everyone, whether or not a privacy law requires us to. We will not treat you differently for using them.

Which laws apply

Minnesota. The Minnesota Consumer Data Privacy Act, Minn. Stat. §§ 325M.10–325M.21 (“MCDPA”), took effect July 31, 2025. It applies to businesses that, in a calendar year, process personal data of 100,000 or more Minnesota consumers (not counting data used only to complete a payment), or that process personal data of 25,000 or more consumers and get more than 25 percent of gross revenue from selling personal data. It protects people acting in a personal or household capacity, not people acting in a business or employment role, and it exempts small businesses as defined by the U.S. Small Business Administration. Based on our current size and activities, we believe most of the MCDPA does not apply to us. We still follow the rule that applies to small businesses, Minn. Stat. § 325M.17: we do not sell sensitive data without prior consent. In fact, we do not sell personal data at all.

Other states. California’s privacy law (the CCPA, as amended by the CPRA) and similar laws in other states generally apply only to businesses above set revenue or data-volume thresholds; for example, the CCPA applies to businesses with more than $26,625,000 in annual gross revenue (as adjusted for 2025 and 2026), or that buy, sell, or share personal information of 100,000 or more California consumers or households, or that earn half or more of their revenue from selling or sharing it. We do not currently meet those thresholds. If a privacy law begins to apply to us, we will comply with it and update this policy.

11. How to Make a Request or Appeal

Email contact@stratumscale.com with the subject line “Privacy Request.” Tell us your name, the email address or phone number you used with us, and what you are asking for.

  • We may ask for information to confirm your identity before giving access to, correcting, or deleting information. You may use an authorized agent; we may ask the agent for proof of authority.
  • We will respond within 45 days. If we need more time, we may extend once by up to 45 more days and will tell you why within the first 45 days.
  • Requests are free up to twice in any 12-month period. We may charge a reasonable fee or decline requests that are clearly unfounded or excessive.
  • We will not disclose Social Security, government ID, financial account, or health insurance numbers, passwords or security answers, or biometric data in response to a request; we will tell you if we hold that type of information.
  • Appeals. If we decline your request, you can appeal by replying with the subject line “Privacy Appeal.” We will respond in writing within 45 days, or tell you within that time if we need up to 60 more days. If we deny your appeal, you may contact the Minnesota Attorney General or the attorney general of your state.

12. Emails, Calls, Texts, and Opting Out

  • Email. Our marketing emails identify us, include a valid postal address and a working unsubscribe option, and are never sent with misleading subject lines. We honor unsubscribe requests within 10 business days.
  • Calls. Tell us at any time that you do not want calls, and we will add your number to our internal do-not-call list. We do not make telemarketing calls to numbers on the National Do Not Call Registry without permission or another legal basis.
  • Texts. We text you only if you opted in with the separate, optional text-message box or otherwise gave the consent the law requires. With your opt-in, we may send manual texts from our team and automated or recurring texts about your request and our services. Message frequency varies. Reply STOP to stop texts, or reply HELP or email us for help. Message and data rates may apply. Opting in is not a condition of any purchase.
  • Any reasonable method. You can withdraw consent to calls or texts in any reasonable way, such as replying “stop,” telling us on a call, or emailing contact@stratumscale.com. We will honor it promptly and within 10 business days.

We may still send messages you need about an existing request or agreement, such as scheduling, billing, security, or legal notices.

13. Children

This site is intended for adults acting for a business. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 or sell or target advertising to anyone under 16. If you believe a child has sent us personal information, email us and we will delete it.

14. Visitors Outside the United States

We are based in the United States and do not target people in the European Economic Area, the United Kingdom, or other countries. If you contact us from outside the United States, your information will be processed in the United States.

15. Data Breaches

If a security breach requires notice under Minn. Stat. § 325E.61 or another state’s breach law, we will notify affected people in the most expedient time possible and without unreasonable delay, subject to law-enforcement requests and the time needed to determine the scope of the breach and secure our systems. When we hold data for a client, we will notify the client immediately after discovering a breach affecting that data.

16. Changes to This Policy

We will post any changes here with a new Last Updated date. If we make a material change to how we use personal information we already hold, we will notify affected people by email where we have an address and give them a chance to object or withdraw consent before the change applies to their information.