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Privacy Policy

Last Updated: July 4, 2026

This policy explains how Stratum Scale collects, uses, shares, protects, and responds to requests about personal information submitted through this website, public forms, demos, and business communications.

1. Who We Are

Stratum Scale ("Stratum Scale", "we", "our", or "us") is a Minnesota-based lead-response and follow-up service for owner-led service businesses. We operate from Woodbury, Minnesota, United States.

This website is intended for business users. If you contact us on behalf of a company, we treat the submission as a business inquiry unless the context clearly says otherwise.

2. Information We Collect

We collect only information that is reasonably useful for operating the website, responding to inquiries, demonstrating the service, and protecting our systems. This can include:

  • Business contact details, including name, work email, company, phone number, and role.
  • Lead-flow and operational context, including industry, intake sources, missed-handoff issues, message details, and requested service information.
  • Communications, including form submissions, emails, call notes, meeting notes, and support or sales follow-up.
  • Demo and evaluation information, including fictional or user-provided workflow examples used to show how a lead-response system would operate.
  • Technical and security data, including IP address, browser type, device data, timestamps, referral path, page interactions, fraud signals, and server logs.
  • Consent and preference records, including form consent, unsubscribe requests, privacy requests, and communication preferences.

Do not send Social Security numbers, government IDs, banking details, payment-card data, health information, passwords, private customer records, or other sensitive regulated data through public website forms.

3. How We Use Information

  • Respond to business inquiries, audit requests, demo requests, and support communications.
  • Evaluate fit, prepare proposals, scope implementation work, and maintain business contact history.
  • Operate lead intake, acknowledgment, internal notification, CRM, and follow-up workflows.
  • Use service providers and automation tools, including AI-assisted tools, to draft, route, analyze, or summarize business communications and workflow examples.
  • Secure, debug, monitor, and improve the website, forms, infrastructure, and lead-response systems.
  • Detect spam, fraud, abuse, unauthorized access, or policy violations.
  • Comply with legal obligations, preserve evidence, enforce agreements, and resolve disputes.

We do not treat an automated acknowledgment as proof that a human has reviewed a lead. Any client-facing business decision should be reviewed by an authorized human unless a separate signed agreement says otherwise.

4. Cookies, Tracking, and Advertising

We may use necessary cookies, browser storage, and server logs for form operation, anti-spam controls, security, performance, and basic site functionality. As of the Last Updated date, this site does not run cross-context behavioral advertising, does not sell personal information for money, and does not knowingly share personal information for targeted advertising.

If we materially change tracking, advertising, or sale/sharing practices, we will update this policy before relying on the new practice where required by law.

5. When We Share Information

We share information only as needed for legitimate business, security, legal, or service-delivery purposes, including with:

  • Website hosting, database, infrastructure, analytics, security, email, CRM, and communications providers.
  • Automation and AI service providers that process information on our instructions to support demos, summaries, routing, drafting, or workflow analysis.
  • Professional advisors, including legal, accounting, insurance, security, and business advisors.
  • Government, law-enforcement, regulatory, or court authorities when required or appropriate under applicable law.
  • Successor entities in a merger, acquisition, financing, asset sale, reorganization, bankruptcy, or similar business transaction.

We require service providers to handle information only for authorized purposes and to use reasonable safeguards appropriate to the information they process.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, administering contracts, complying with law, resolving disputes, preserving security logs, and enforcing rights.

When information is no longer reasonably needed, we delete it, de-identify it, aggregate it, or restrict it according to operational, legal, and backup-retention requirements. We do not promise automatic deletion after a fixed period unless a separate written agreement says so.

7. Security

We use administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse. These safeguards may include access controls, input validation, logging, least-privilege handling, protected configuration, and provider security controls.

No website, database, transmission method, or provider can be guaranteed perfectly secure. You are responsible for not submitting sensitive data through public channels.

8. Minnesota and U.S. Privacy Rights

Minnesota's Consumer Data Privacy Act, Minn. Stat. sections 325M.10 to 325M.21, applies to certain controllers that conduct business in Minnesota or target Minnesota residents and meet statutory processing or revenue thresholds. Some entities and categories of data are excluded.

If the MCDPA or another applicable privacy law gives you rights over personal information we control, those rights may include the right to confirm processing, access data, correct inaccuracies, delete data, obtain a portable copy, opt out of targeted advertising, opt out of sale of personal data, opt out of certain profiling, ask for a profiling explanation where applicable, and request a list of specific third parties to which data was disclosed where required.

Even when a specific privacy law does not formally apply, we will make reasonable efforts to respond to clear, verifiable requests about information we can identify.

9. How to Make a Privacy Request

Email contact@stratumscale.com with the subject line "Privacy Request." Include your name, email address, company, the right you want to exercise, and enough context for us to find the relevant records.

  • We may ask for additional information to verify identity, authority, residency, or the request scope.
  • For MCDPA-governed requests, we aim to respond within 45 days of receipt and may use an allowed extension when reasonably necessary.
  • If we deny a request, you may appeal by replying with the subject line "Privacy Appeal."
  • We do not disclose sensitive identifiers, passwords, security answers, or trade secrets in response to access requests.

10. Data Breach Notice

If a security incident triggers notice obligations under Minn. Stat. section 325E.61 or another applicable breach-notification law, we will provide legally required notices without unreasonable delay, subject to lawful investigation, remediation, scope-determination, and law-enforcement delay exceptions.

11. Email, Calls, and Opt Outs

If you submit a form, email us, or request a demo, you consent to business communications about your request by email, phone, or similar channels. You can opt out of non-essential marketing messages by using available unsubscribe instructions or emailing contact@stratumscale.com.

Transactional, security, legal, and service-related messages may still be sent when appropriate.

12. Children and International Use

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. This site is operated from the United States. If you use it from outside the United States, you understand that information may be processed in the United States.

13. Changes and Contact

We may update this Privacy Policy from time to time. Changes become effective when posted with a revised Last Updated date unless a later effective date is stated.

Contact: contact@stratumscale.com
Stratum Scale, Woodbury, Minnesota, United States

Stratum Scale

Lead-response and follow-up systems for owner-led service businesses.

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